Customer support is essential for resolving issues, answering questions, and ensuring customer satisfaction. It builds trust, loyalty, and enhances the company’s reputation. By listening to customer feedback, businesses can improve their products and services, leading to higher customer retention and long-term success.
Our Support Policy
We assist our client via the ticket system with our support policy. As an elite author on the Envato marketplace, our support policy aligns with Envato’s item support policy.
| Support Coverage | |
|---|---|
| Open Ticket ( 1-2 working days to reply. Sat & Sun are OFF ) |
✅ |
| Assistance provided with our documentation and knowledge for technical inquiries |
✅ |
| Assist and troubleshoot within the limitations based on the issues | ✅ |
| Accept for bug reports and feature requests ( Delivery priority is managed by Panacea-Soft ) |
✅ |
| Installation | ❌ Hire a Pro 👨🏻💻 |
| Modification & Customization | ❌ Hire a Pro 👨🏻💻 |
| Resolving issues on remote server | ❌ Hire a Pro 👨🏻💻 |
| Consultation for Google and Apple upload and rejection issues | ❌ Hire a Pro 👨🏻💻 |
| Third-party software issues (e.g., Google AdMob, Firebase, Payment keys) | ❌ Hire a Pro 👨🏻💻 |
| Reskin & White Label Process | ❌ Hire a Pro 👨🏻💻 |
| Version Update, Domain Change, Server Change, Working Environment Setup | ❌ Hire a Pro 👨🏻💻 |
| Setup issues on local computer | ❌ Hire a Pro 👨🏻💻 |
Please note that our items do not include “extended support” officially, but we strive to provide the best possible service to all our clients for their convenience. If you are interested in our paid support services, please contact us via “Hire A Pro“.
